Privacy Policy

Flux Data Consulting, operated by Data Engineering LLC ("Company," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flux-data.com, use our services, or interact with us through SMS, phone, email, or other communication channels.

1. Information We Collect

Personal Information You Provide

We may collect the following when you voluntarily provide it:

• Name
• Business name and title
• Email address
• Phone number (including mobile)
• Mailing address
• Information submitted through contact forms, consultation requests, or other inquiries

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

Information from Third-Party Sources

We may obtain publicly available business information (e.g., business name, address, phone number, website URL, online reviews) from third-party sources including Google Maps, Google Places API, and publicly accessible websites for the purpose of identifying potential business clients.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our data consulting and AI services
• To respond to inquiries and fulfill service requests
• To send transactional communications (e.g., appointment confirmations, service updates)
• To send promotional communications, including via SMS and email, where you have provided consent
• To operate AI-powered voice agents and communication tools on behalf of our clients
• To analyze website usage and improve user experience
• To comply with legal obligations

3. SMS and Text Messaging

If you opt in to receive SMS or text messages from us or from services we operate on behalf of our clients:

• You consent to receive text messages at the phone number you provide, including messages sent by automated means
• Message frequency may vary depending on your interactions and the services you use
• Message and data rates may apply depending on your mobile carrier plan
• You may opt out at any time by replying STOP to any message
• For help, reply HELP or contact us at info@flux-data.com
• We will not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes
• SMS consent is not a condition of purchasing any goods or services

4. AI Voice Agent Communications

As part of our services, we develop and operate AI-powered voice agents that may communicate with individuals by phone on behalf of our business clients. When interacting with our AI voice agents:

• The AI agent will identify itself as an AI-powered assistant at the beginning of the call
• Call content may be recorded and analyzed to improve service quality
• Information provided during calls (e.g., name, appointment preferences) will be shared with the business on whose behalf the call is made
• You may request to speak with a human representative at any time during the call
• You may request to be placed on a do-not-call list at any time

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our website, conducting our business, or providing services (e.g., hosting, analytics, communication platforms)
• Business clients: If you interact with an AI voice agent or communication tool we operate on behalf of a client, relevant information will be shared with that client for the purpose of fulfilling their services
• Legal compliance: When required by law, regulation, legal process, or enforceable governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for the duration of consent and for a reasonable period afterward for compliance purposes.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications (email or SMS)
• Request to be placed on a do-not-call list

To exercise any of these rights, contact us at info@flux-data.com.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Data Engineering LLC
d/b/a Flux Data Consulting
Email: info@flux-data.com
Website: flux-data.com